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Account Executive

Owner's Team – Bristol, Bristol, City of
Department Owner's Team
Employment Type Full-Time

A bit about us….

Canopy & Stars is a fast-growing company promoting beautiful holidays in the great outdoors; a collection of treehouses, wagons, cabins and all sorts of other unusual spaces.

Our mission is to inspire people to connect with nature through meaningful experiences, have a positive impact on the environment and care about the people we work with.

As part of the Sawday’s Group, we are a majority employee owned business, also part owned by a charitable trust, and we are a group of people with a shared passion for creating a truly special business: one based on respect and trust.

Is it you we’re looking for?

We are looking for a pro-active and highly organised Account Executive to provide support to both the Business Development and Account Management teams. Daily tasks will involve managing inbound enquiries from potential new Owners and nurturing leads, as well as supporting our existing Owners by dealing with any queries, issues and amends, all whilst delivering a brilliant service. 

Reports to

Business Development Manager & Senior Account Manager

Works with

  • Business Development team
  • Owners Team
  • Guest Experience team
  • Digital team

Responsible for

Business Development:

  • Managing Initial responses to inbound applications for owners with spaces interested in joining the Canopy & Stars collection
  • Gathering information for potential new leads. Develop qualified leads, share information with Business Development Executive and help assess the lead
  • Develop and maintain relationships with potential customers. Maintain contact with cold leads and follow up on old leads
  • Conduct research and build target data for pro-active leads
  • Arranging and coordinating inspections of potential places. Occasionally conducting inspections personally
  • Promoting the Canopy & Stars brand and ethos to new Owners through relationship focused sales techniques
  • Keep information in Salesforce up to date and accurate

Account management and owner support:

  • Admin activities, including copy changes, photo uploading, pricing and special offer uploading
  • Accurate data and records of all activities with Owners, so we can support them in the best way possible
  • Timely and responsive support to the team
  • Handling Owner queries by phone and email
  • Looking for ideas and identifying opportunities to improve processes and performance
  • Spotting and sharing insights to improve the service we provide

What skills are we looking for?


  • Experience in a customer service role supporting sales, account or relationship managers
  • Strong administrational skills
  • Excellent computer literacy (a grounding in MS Office and Excel)
  • An eye for detail with excellent numeracy, verbal and written English
  • Confident telephone manner, intuitively adaptable communication skills
  • Quick learner; able to gather an understanding of the business and our services quickly
  • Able to multi-task with good time management skills 
  • Honed people skills - able to build effective working relationships with colleagues and our Owners
  • Organised, pro-active and a great problem solver
  • Able to use initiative and prioritise own workload whilst supporting a small team


  • Good working knowledge of CRM systems, ideally Salesforce
  • Previous experience in a lead generation or business development role
  • Interest in business development strategy and an eye for commercial impact of activities
  • Website content management system skills

Knowledge and qualifications


  • Travel brand (or niche brand) experience
  • Languages, in particular French 
  • Clean driving license

Salary and benefits

  • An annual salary from £17k-£19k depending on experience
  • Full time, 37.5 hours per week
  • 33 days holiday made up of 25 days holiday per year +8 statutory holidays (pro rata)
  • Pension
  • Cycle to Work scheme
  • Childcare vouchers
  • Discounted parking
  • £190 per year towards staying in one of our special place
  • 20% staff discount and 10% family and friends discount at Canopy & Stars
  • Discounts at local independent vendors including public transportation, yoga classes, cafes, and massages
  • Office choir and fun activities organised by our very own Funsters team

Our Behaviours and Values

How we work is just as important as the success we achieve at Sawday’s. During your time with us, you will be expected to treasure, protect, and embody our behaviours and values every day.

 We celebrate quirkiness and difference

  • We dance to the beat of our own drum
  • We encourage curiosity and creativity
  • We champion individuality and the ‘special’

We follow head and heart

  • We are solidly commercial while flexible and ‘human’
  • We are empathetic, generous and supportive
  • We make ethical, holistic, long-term decisions

We do important things brilliantly

  • We use business as a force for social, environmental and economic good
  • We are committed to our craft and deliver with ambition and purpose
  • We relish our role in sustaining a happy, healthy world

We bring positive energy

  • We foster a genuine spirit of togetherness and family
  • We take pleasure in empowering and delighting others
  • We are driven to learn, grow, connect and contribute


We place an unusual emphasis on ethics, people and the environment and it is important to us that you understand, strongly identify with, and you are able to develop the company ethos.

Closing date for applications is 1st February 2019

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  • Location
    Bristol, Bristol, City of
  • Department
    Owner's Team
  • Employment Type
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