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Account Coordinator

Membership – Bristol, Bristol, City of
Department Membership
Employment Type Full-Time

Sawday’s is an award-winning travel company on an exciting journey. Our mission is to make Europe a richer place to explore, by seeking out and celebrating special places to stay (and eat) and the fiercely independent, quirky and downright lovely people who run them. We aim to nourish independent spirit and celebrate beauty in every sense.

We are 52% employee owned, with the Sawday family and a charitable trust owning the remainder. We’re a group of people with a shared passion for maintaining a truly special business based on respect and trust.

Your role


  • Making sure all data is entered correctly and consistently and that all records are up to date
  • Brilliantly spinning administrative plates to support the sales team
  • Nurturing a trusting relationship with Sawday’s owners and guests
  • Supporting account managers with tasks which would otherwise take them away from selling
  • Organising inspections and supporting our inspectors so they feel part of Sawday’s
  • Assigning write ups to our writers and supporting them so they feel part of Sawday’s
  • Supporting other departments during internal projects like marketing campaigns or website changes

Main tasks and responsibilities

  • Administration and data management
  • Entering applications and recommendations onto our database
  • Communicating with external inspectors and writers
  • Answering owners or guests via phone or email
  • Managing the content on the websites
  • Identifying priorities for the pod and organising your tasks in accordance with them
  • Identifying opportunities to improve things in their pod and the wider team
  • Supporting sales

Skills and experience

  • Self-motivated, a willingness to work hard and a can-do attitude
  • Strong administrative skills and a keen eye for detail
  • Natural collaboration skills – a team player who builds positive working relationships to get work done
  • Flexibility to work across multiple projects and prioritise workload to meet deadlines and support others
  • A sense of humour (work has to be fun!) and a streak of creativity when responding to problems
  • Effortless diplomacy: able to deal with owners and guests in a calm, confident and professional way
  • A solution-focused thinker - someone who uses their initiative to really make the most of opportunities and solve problems
  • Happy putting in processes and systems to make things work better

Knowledge and qualifications

  • A degree, or equivalent level
  • Business level English – excellent in written, conversation and comprehension
  • Experience of dealing with people
  • Experience with Salesforce or a CMS
  • Good knowledge of Microsoft packages

Salary and benefits

  • An annual salary up to £18,000 depending on experience
  • 33 days holiday made up of 25 days holiday per year + 8 statutory holidays (pro rata)
  • Pension
  • Cycle to Work scheme
  • Childcare vouchers
  • Discounted parking
  • £190 per year towards staying in one of our special places
  •  20% discount for staff on UK Canopy & Stars bookings and 10% for family and friends
  • Discounts at local independent vendors including public transportation, yoga classes, cafes, and massages
  • Office choir and fun activities organised by our very own Funsters team

For the full job description and further information on our Behaviours and Values, please click here

Applications close on the 18th January 2019

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  • Location
    Bristol, Bristol, City of
  • Department
  • Employment Type
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